FAQs
SHIPPING
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your “order history” section on your account page on the website.
ORDER
Can I change my order?
We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via “contact us” form.
PAYMENT
What payment methods do you accept?
You can purchase on our website using a debit, credit card, paypal.
You can choose these payment methods at checkout.
RETURNS & EXCHANGES
Do you accept returns?
Yes, we do accept returns subject to fulfilment of the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery.
To request for a return, please reach out to support by submitting your request via “contact us” form. A member of our support staff shall respond as soon as possible.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery
To request an exchange, please submit your request via “contact us” form. A member of our support staff shall respond as soon as possible.